Nice to see you here, friend!
😄 I'm Michelle.
— I've helped companies create Conversational AI solutions to attract, engage and convert customers since 2017.
You've (probably) seen my work via
Now, sit down. Grab some coffee and listen to my story.
Or see how I can help you.
I've loved words and technology all my life.
And I'm one of the very few Conversational AI specialists with over 7 years of experience purely in the enterprise chatbot space.
I currently work with the Conversation Design Institute team in Amsterdam, helping enterprises establish and scale their Conversational AI Product strategy.
I also independently help brands big and small establish and scale their chatbots for maximum business impact.
Since 2017, I've designed over 100 virtual assistants, founded the Conversation Design team at Jio Haptik (responsible for the world's largest WhatsApp bot), authored multiple playbooks on virtual assistant design, and enjoyed evangelizing the growing AI space in the UAE.
And I'm known for my love of organized spreadsheets. Ask a colleague, they'll tell you.
What are you interested in?
Think we could have a useful chat?